Travel is an adventure, but sometimes that adventure takes an unexpected turn. Flight cancellations, lost luggage, and missed connections can throw a wrench in your plans. The good news? You often have more rights than you realize, especially when it comes to compensation. Let's break down what you're entitled to in both the US and the EU, and how to get what you deserve.
The US: A Focus on Refunds and Rebooking
In the US, passenger rights are primarily focused on refunds and rebooking options:
- Cancelled Flights: If your airline cancels your flight, you're generally entitled to a full refund, even for non-refundable tickets. The airline may offer you a voucher instead, but you have the right to request cash back.
- Delays: For significant delays, airlines may be required to provide meals, hotel accommodations, and rebooking on the next available flight. However, there's no federal law mandating compensation for the inconvenience of a delay itself.
- Lost or Delayed Luggage: Airlines are liable for lost or delayed bags, with varying limits depending on the type of baggage and the airline. Keep all your receipts for expenses incurred due to missing items.
- Overbooking: If you're involuntarily bumped from a flight due to overbooking, you're entitled to compensation in the form of cash or a voucher. The amount depends on the length of the delay and the cost of your ticket.
The EU: A Champion of Passenger Rights
The European Union has some of the strongest passenger rights protections in the world:
- EU261 Regulation: This regulation covers all flights departing from an EU airport or arriving at an EU airport on an EU airline. It provides compensation for:
- Cancellations: Up to €600 depending on the flight distance and the length of the delay in getting you to your destination.
- Delays of 3+ Hours: Similar to cancellations, you may be due compensation up to €600.
- Denied Boarding (Overbooking): Similar compensation levels as cancellations and delays.
- Additional Rights: You're also entitled to meals, refreshments, communication (phone calls/emails), and overnight accommodation if necessary due to cancellations or delays.
Lost Baggage: EU regulations also provide compensation for lost, damaged, or delayed luggage.
Don't Let Your Rights Get Lost in the Shuffle!
Navigating airline rules and regulations can be confusing, and airlines don't always make it easy to claim compensation. This is where specialized services come in. AirHelp is a company that helps air passengers get compensation for delayed or cancelled flights. They work in over 35 countries and can help with situations like missed connections and lost or delayed baggage.
Your Travel Adventure Should Be Stress-Free
Don't let travel hiccups ruin your experience. By understanding your passenger rights and using the resources available, you can get the compensation you deserve and focus on what matters most: enjoying your journey. Safe travels!
